Purpose and Scope

This Cookies & Data Collection Notice explains how RALII Psychotherapy, Coaching & Wellness (“RALII,” “we,” “our,” or “us”) collects, uses, and protects information from visitors who access our website, www.rpcwhub.com.

This policy ensures compliance with the Personal Health Information Protection Act (PHIPA), the Personal Information Protection and Electronic Documents Act (PIPEDA), and the College of Registered Psychotherapists of Ontario (CRPO) ethical standards for confidentiality and transparency.

It applies to all website visitors, clients, and individuals who use or interact with our online services.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website.
They help the site recognize your browser, improve user experience, and provide analytics about website traffic and engagement.

Cookies do not give RALII access to your computer, device, or any personally identifiable information unless you choose to share it through forms or bookings.

Types of Cookies We Use

• Essential Cookies

These are necessary for the website to function properly (e.g., page navigation, form submission, secure areas).
Without these cookies, certain features may not work.

• Performance and Analytics Cookies

These cookies collect anonymous information about how visitors use the site, such as which pages are most visited or how users found the site.
We use this information to improve the website’s content and accessibility.

(Example: Google Analytics, if enabled, anonymizes all IP addresses before storage.)

• Functionality Cookies

These remember preferences (e.g., your location or language settings) to provide a more personalized experience.

• Marketing or Third-Party Cookies

RALII does not use advertising or marketing cookies.
If a third-party service (e.g., embedded video, social media link) sets cookies, you will be notified, and consent will be required before use.

Information We Collect Automatically

When you visit our website, we may automatically collect non-identifiable information, including:

• Browser type and version
• Device and operating system
• Referring site or search query
• Pages visited and time spent
• IP address (anonymized)

This data helps us understand usage trends and maintain site security but does not personally identify users.

Personal Information You Voluntarily Provide

You may choose to provide personal information by completing forms or booking consultations through our website.
This may include:

• Name and contact information (email, phone number)
• Service interest or message content
• Booking date and time

This information is used solely to respond to your inquiry, schedule appointments, or provide requested services.
Personal health information (PHI) shared for clinical purposes is handled under PHIPA and RALII’s Privacy Policy Manual.

Consent to Cookie Use

When you first visit our website, you will see a cookie banner explaining that the site uses cookies to enhance your experience.
By continuing to browse the site or clicking “Accept,” you consent to our use of cookies as described in this notice.

You may withdraw consent at any time by adjusting your browser settings or clearing cookies.

How to Manage or Disable Cookies

You can manage cookie preferences through your browser:

• Most browsers allow you to block, delete, or disable cookies in settings.
• Disabling cookies may affect certain website functionalities, such as booking forms or personalized settings.

Instructions can be found in your browser’s help section (Chrome, Firefox, Safari, Edge, etc.).

Data Retention and Security

RALII retains cookie and analytic data only as long as necessary to fulfill its purpose (analytics, functionality, or compliance).
All stored data is protected by encryption, firewalls, and secure cloud storage in compliance with PHIPA and PIPEDA.

No data is sold, shared, or disclosed to advertisers or unauthorized third parties.

Third-Party Services and Links

Our website may contain links to third-party websites or embedded services (e.g., calendar booking tools, forms, or educational videos).
We do not control or assume responsibility for how these third parties collect or use information.
We recommend reviewing their privacy and cookie policies before use.

Email Subscriptions and Communications

If you subscribe to our newsletter or contact us by email:

• We collect your name and email address for communication purposes only.
• You may unsubscribe at any time.

Emails are stored securely and are not shared externally.

Privacy and Security Commitment

RALII maintains the confidentiality of all collected data, using the same standards applied to clinical information.
We continuously update technology and procedures to reduce risk of unauthorized access or disclosure.

Contact Information

For questions, requests, or privacy concerns regarding this notice, please contact:

Privacy Officer / Practice Lead

📧 info@rpcwhub.com
🌐www.rpcwhub.com

RALII responds to all privacy and cookie-related inquiries within 30 business days.

Policy Review and Updates

This policy is reviewed annually or as required by legislative or technological updates.
Changes will be posted on our website with the date of revision.

Effective Date: 9^th November 2025
Next Review Date: 8^th November 2026

Acknowledgement

By using this website, you acknowledge that you have read, understood, and agreed to RALII’s Cookies & Data Collection Notice.