Purpose and Scope

This document outlines the Terms of Use (“Terms”) governing access to and use of RALII Psychotherapy, Coaching & Wellness (“RALII,” “we,” “our,” or “us”) website and services.

By using our website, booking sessions, or engaging in therapy, coaching, or consultation services, you agree to these Terms. These Terms ensure compliance with ethical, legal, and professional obligations set out by the College of Registered Psychotherapists of Ontario (CRPO), PHIPA (2004), and other applicable laws.

Professional Services Disclaimer

RALII provides psychotherapy, counselling, and coaching services for personal and mental-health growth. Information shared on our website, blog, or social-media channels is for educational and informational purposes only and should not replace individualized professional care.

Use of our website does not create a therapist–client relationship until formal intake, consent, and agreement for therapy are completed.

If you are in crisis or experiencing thoughts of self-harm, please contact:

• 911 (Emergency)
• Talk Suicide Canada: 1-833-456-4566
• CMHA Peel Dufferin Crisis Line: 1-888-811-2222

Client Eligibility and Service Scope

Services are available to:

• Residents of Ontario, BC, and Manitoba (for psychotherapy).
• Global clients (for coaching and educational services).

Clients must be at least 18 years of age or provide parental/guardian consent if younger.

RALII reserves the right to refer or decline services where:

• Needs exceed the therapist’s scope of practice.
• There are conflicts of interest or safety risks.
• The client requires specialized or crisis-level intervention.

Informed Consent

Before beginning therapy, clients will receive and sign an Informed Consent Form outlining:

• The nature and goals of therapy.
• Fees and payment terms.
• Limits to confidentiality.
• Rights to withdraw or discontinue.
• Procedures for emergencies and supervision (if applicable).

Consent is ongoing and may be revisited as therapy evolves.

Confidentiality and Privacy

RALII protects client information under the Personal Health Information Protection Act (PHIPA) and professional ethics.

Confidentiality will only be breached when:

• There is imminent risk of harm to self or others.
• Abuse or neglect of a minor, elder, or dependent adult is suspected.
• Disclosure is required by law or court order.

Our full privacy statement is available in the RALII Privacy Policy Manual and summarized in client intake materials.

Fees, Payments, and Insurance

• Fees are set according to service type and duration and are communicated before each booking.
• Payment is due at or before each session by Interac e-Transfer to rpcwhub@gmail.comor other approved methods.
• Clients may submit invoices to their insurance provider if coverage applies.
• Missed sessions or cancellations with less than 24 hours’ noticemay be subject to a full-session fee.

RALII reserves the right to modify fees with prior written notice and we offer sliding scale on a case-by-case basis.

Booking, Cancellations, and Rescheduling

Clients may book sessions online or via email. Appointments are confirmed only upon written confirmation or system notification.

If you must cancel or reschedule, please provide at least 24 hours’ notice.
Repeated missed sessions may lead to discontinuation of services.

In case of therapist illness, emergency, or unforeseen circumstance, sessions will be rescheduled or refunded promptly.

Use of the Website and Online Content

You agree to use the website for lawful purposes only.
You may not:

• Post harmful, defamatory, or inappropriate content.
• Attempt to gain unauthorized access to data.
• Use the website for commercial or malicious intent.

RALII reserves the right to restrict access or remove content that violates these conditions.

Intellectual Property

All website materials – including text, images, videos, forms, and designs – are property of RALII Psychotherapy, Coaching & Wellness unless otherwise stated.
Content may not be copied, redistributed, or reproduced without written permission.

Limited use for personal or educational reference is permitted with proper credit to RALII.

Communication Policy

RALII communicates through secure, professional channels only.
Clients should not share confidential information via social media or public forums.

Emails, texts, and voicemails are checked during regular business hours only.
Response times may vary, but emergencies should always be directed to 911 or crisis services.

Social Media and Public Interaction

Engagement with RALII or its clinicians on social media does not establish a therapeutic relationship.
To protect privacy and boundaries:

• Therapists will not accept friend or follow requests from clients.
• Public comments or messages will not be used for therapy discussions.
• Educational content is provided as general information, not advice.

Liability and Limitation of Services

RALII and its practitioners are not liable for damages resulting from:

• Use or misuse of website content.
• Technical interruptions.
• Client misunderstanding or misapplication of educational information.

All therapeutic services are provided within the clinician’s professional scope and governed by the CRPO Code of Ethics.

External Links and Third-Party Services

Our website may include links to other organizations or services.
RALII is not responsible for the content, privacy, or accuracy of third-party websites.
Links are provided for convenience and informational purposes only.

Modifications to Terms

RALII may revise these Terms periodically to reflect new regulations, technologies, or service practices.
Updated Terms will be posted on the website with a revised effective date. Continued use of the site implies acceptance of these updates.

Governing Law and Jurisdiction

These Terms are governed by the laws of the Province of Ontario and applicable Canadian legislation.
Any disputes will be handled within Ontario’s jurisdiction in accordance with professional regulations and mediation ethics.

Contact Information

For questions, feedback, or concerns about these Terms, please contact:

Practice Lead / Privacy Officer
RALII Psychotherapy, Coaching & Wellness
📧 info@rpcwhub.com
🌐 www.rpcwhub.com

Acknowledgement

By engaging with RALII services or using our website, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.

Effective Date: 9^th November 2025
Next Review Date: 8^th November 2026